Kabwata customers happy with water utility company’s initiative

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LUSAKA Water and Sewerage Company customers in Kabwata are pleased with the utility company’s introduction of prepaid water metres.

In an interview with Lusaka Star, Tamara Mwale said she is happy with the service hours of the Kabwata branch.

“I have not experienced any poor service like the branch not selling water units over the weekend, they are quite efficient,” she added.


Another customer Chileshe Bwalya said he prefers the new prepaid metres to the old fixed billing system as one can plan how much water they use in a month.

He pointed out that customers are better off with the prepaid water metres as they only pay for the water they use.

“The metres were introduced with the customer’s budget in mind and the company has to be commended for this brilliant idea,” Bwalya said.

And Lusaka Water and Sewerage Company Kabwata branch manager Ason Banda said the branch hopes all of its ten thousand Kabwata area customers will have prepaid metres installed by June as the metres have already been procured and are only awaiting installation.

Banda noted that the installation which started in late 2013 is still ongoing as the Kabwata area is quite large and covers residential areas from the Kamwala shopping area to the border of Libala and Chilenge.

“So far about seven thousand of the total customers have had the metres installed and the exercise is creating a buzz among customers,” Banda explained.

He added that the installation of prepaid metres is exciting as customers are responding well to the high water pressure being maintained since the start of the exercise.

He further said that several recommendations are made to customers before installation.


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